ERP Support Specialist

Solon, Ohio | October 5, 2020

Purpose of the job

The ERP support specialist provides technical and functional day-to-day global support for the end users.   The key aspect of this role is to manage all EDI functions for the IQMS system.

Key accountabilities

  • Manage ongoing IQMS support to end users in all sites including setup, access permissions, etc.
  • In depth ERP knowledge of IQMS EDI and customer EDI transactions to handle troubleshooting, setup, and validation of EDI processes for multiple plants and multiple customers.
  • Perform daily and monthly operational tasks
  • Develops and presents training materials for end users
  • Generate and update ERP technical and business documentations
  • Other duties as assigned.

Reporting relationships

  • ERP Manager – IQMS

Knowledge, skills and experience – the minimum qualifications and experience

  • 2+ years of experience with IQMS ERP system
  • 3+ years of EDI processes, data review, and validation
  • Self-starter
  • Ability to work with employees in all levels and implement changes
  • Be organized, customer service minded and detail oriented
  • Team player, good communication and social skills
  • Ability to perform under pressure