Track Your QSR Shipment

Online tracking available for Twinsburg-based accounts only. For other QSR locations, select below for more information.

Your QSR Account Number can be found on your invoices and packing slips in the format of "1234-56"

For order tracking in Jasper, GA, contact your QSR customer service representative:

Vikki Stanger
[email protected]

For order tracking in Jasper, GA, contact your QSR customer service representative:

Vikki Stanger
[email protected]

Purpose of the job 

This position provides user support and customer service on company supported computer applications and platforms. Troubleshoots problems and advises on appropriate action.

Key accountabilities

  • Supports end users in ERP system hardware, software, and administrative work at multiple locations. Includes, but not limited to password resets, troubleshooting hardware/software issues, set up new users, verify permission needs, and training
  • Responds to requests for technical assistance in person, via phone, or electronically through helpdesk ticketing system.
  • Diagnose and resolves technical hardware and software issues
  • Installs, services, and supports company computer equipment as needed by users
  • Replaces PC Parts and hardware as necessary
  • Arranges warranty repair from vendors
  • Installs and troubleshoots software programs deemed approved for company use.
  • Research questions using available information resources and advises users of options
  • Follows standardized help desk procedures
  • Utilizes helpdesk ticketing system to log / document any issues for future break-fix and reference purposes.
  • Identifies and escalates situations requiring urgent attention and redirects as necessary
  • Tracks and routes problems and requests and documents resolutions
  • Creates and updates self-help documents so end users can resolve problems themselves
  • Performs network administrator functions such as establishing user accounts, phone system setup, and email setup
  • Performs regular server maintenance as directed by the IT Manager
  • Configure and supports cell phones
  • Assists with configuration and troubleshooting of print issues
  • Assists with server upgrades and related software upgrades
  • Stays current with system information, changes, and updates
  • Maintains accurate inventory of company assets (i.e. computers, monitors, printers, cell phones, etc.)
  • Provides support to end users at multiple sites


*required fields

Attachments must be .doc, .docx, or .pdf files and must not exceed 5mb.